06 Mar

How to write a report that people will actually read

Producing reports is a necessary requirement for most organisations. But how can you grab and hold your reader’s attention so they read every word and engage with your story, rather than just flicking through the pages? Whether you’re compiling an Annual Report, Corporate Governance Statement or Sustainability Report, there are certain regulatory boxes you need…

26 Apr

Giving bad news to customers

What’s the best way to pass on news that you know your customers won’t like? If handled well, this can be a great opportunity to build a stronger connection and demonstrate your integrity.